Caring cleaning service supports vulnerable with compassion

Posted 4 August 2015
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Elderly and other vulnerable people in Bridgend county borough are being helped to remain living in their own homes by a ‘compassionate’ cleaning and gardening business which also acts as a social service.

As well as accompanying clients to appointments and helping with shopping and dog walking, Porthcawl’s Crossroads Timesavers works with partners to provide access to comprehensive holistic services to meet their needs.

Having agreements with a range of agencies and third sector organisations such as Alzheimer’s Society and Bridgend Carers’ Centre, the social enterprise’s Criminal Records Bureau-checked staff provide domestic support and company.

Set up two years ago with funding of £65,200 from SEWCED towards equipment, materials and salaries, Crossroads Timesavers – part of the Crossroads Care Bridgend charity – had just one member of staff.  Today, there are 15 working from its offices at Victoria Avenue.

Business Development Co-Ordinator Emma Manaseitava said demand for Timesavers’ services was increasing alongside a rise nationally in demand for those caring for people with mental health and dementia needs.
“We’ve had more than 350 clients through our books since we started,” Emma added.  “We are the company that South Wales Police recommends, along with many others such as Care and Repair, Age Connect and social workers.

“Ours is a unique route to access to help through a company clients know and trust.  We enable caring families to support relatives to maintain their physical and emotional health.  We are able to reach people at risk and under stress, preventing breaking point.”

Among the testimonials received by Timesavers have been comments that staff are ‘efficient, professional, kind and caring’ and ‘extremely professional, understanding and compassionate towards my father’.  One client said: ‘With the type of attention I’ve received so far, I feel more secure and less isolated.’

Anna Divincenzo-Kelly, daughter of client Don Divincenzo from Bridgend, said: “The Timesavers team are cleaning angels, and we don't know how we would manage without them.  We are so grateful for all their hard work and for looking out for my father.”

Councillor Hywel Williams, Cabinet Member for Communities at Bridgend County Borough Council, said:  “The Timesavers project has proved a resounding success in its first year, with work carried out for hundreds of satisfied customers across the county borough.

“It is allowing older people to remain in their homes and live independently without becoming dependant on care services, which reduces hospital admissions, risk of accidents and ultimately being taken into state care.”


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